Frequently Asked Questions
Online; by phone – 1-877-987-6487
Box Office Hours: The box office is only open when the venue is open. For advance tickets, please purchase online.
Most (if not all) of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing and running a box office costs of labor, ticket stock, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.
If you are supposed to be on a guest list, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required, and it is essential when you are picking up tickets from the Guest list. We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guest list questions to the best of our ability.
You do not. Do not purchase print at home tickets from someone you do not know. ALL tickets are scanned at the door and a photocopied ticket will not gain you admittance to the venue. Buyer Beware! Each barcode will only scan once – once it’s been scanned by our door guys, it won’t work again, so be careful!
We can’t refund tickets unless a show is cancelled. You are welcome to re-sell your tickets – you can post on Craig’s List or our facebook page, or sell it to another guest in front of the club.
The best way is to purchase them online and purchase them early!
Our sellable capacity is 1,000.
Most shows are standing room only; however, typically, we have 50-70 stools around the perimeter of the room available first come / first served. We also have some shows which are designated as partially or fully seated shows. It will be listed on the ticket page if the show is seated.
This is only permitted on a per show basis.
A valid government issued ID such as a drivers license, military ID, state ID card or a Passport. Sorry, but your college ID or work ID will not do.
First, check the age restrictions on the show listing. If a show is listed as ALL AGES, a person under 18 can attend with their parent/guardian. For 18 and up shows, we have to be strict regarding the age limit, sorry.
The end of a set is at the discretion of the performing act (although we contract them for a minimum set length – anywhere from 45 minutes to 90 minutes, depending on the act). All Ages shows will usually end by 11PM, 18 and up shows will generally last to at least midnight or as late as 2:45 AM.
Yes, only during the cold season!
Our kitchen does offer a limited menu, but the prices are reasonable. Also we love to recommend our friends at Balter Beer Works and Central Flats and Taps as two local options just down the road for your pre-show meal!
You can buy band merch at the show so you might want to bring along some extra cash because most merch sellers are cash only.
We don’t allow any professional cameras or equipment.
For EDM Shows: CLEAR bags only, no tote sized bags, no backpacks, no hydration packs, no camelbaks. For all other shows: No backpacks, purses no larger than 12×12, no hydration packs, no camelbaks.