Frequently Asked Questions

How do I buy tickets?

Online; by phone – 1-877-987-6487; by visiting Lost and Found Records (3710 N Broadway. Knoxville, Tennessee)

When is your box office open?

Box Office Hours: The box office is only open when the venue is open. For advance tickets, please purchase online, or visit Lost and Found Records

What’s the difference between Will Call and Print at Home?

When ordering your tickets online or over the phone you can request to pick your tickets up at the club (will call) or have them send you an email with tickets that you can download and print at home. To pick up your will-call tickets, bring your ID to the box office the night of the show to collect your tickets. If you order Print-at-home tickets, you can download and print your tickets from the confirmation sent to your email.

What’s up with the fees online?

Most (if not all) of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing and running a box office costs of labor, ticket stock, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.

Someone else is buying me tickets on-line, how can I pick them up at Will-Call?

If you are picking up someone else’s tickets, this is what you will need in order to pick them up:

A photocopy of the original purchaser’s picture ID
The last 4 digits of the credit card used to purchase the tickets
The purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”

Preferably you should have all of this on the same page. And DON’T forget to bring your own ID!

I’m worried the show will sell out; can you reserve me a ticket now and I’ll pay for it later?

We are unable to “hold” tickets unless you purchase them first and leave them at will-call.

I’m supposed to be on the guest list...

If you are supposed to be on a guest list, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required, and it is essential when you are picking up tickets at Will-Call or from the Guest list. We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guest list questions to the best of our ability.

The show is sold out, will you be releasing any tickets?

No.

I am buying a ticket to your show from someone else, how do I know that they did not just Xerox the print at home ticket?

You do not. Do not purchase print at home tickets from someone you do not know. ALL tickets are scanned at the door and a photocopied ticket will not gain you admittance to the venue. Buyer Beware! Each barcode will only scan once – once it’s been scanned by our door guys, it won’t work again, so be careful!

I finally broke up with my lame boyfriend. Can I get a refund for his ticket?

We can’t refund tickets unless a show is cancelled. You are welcome to re-sell your tickets – you can post on Craig’s List or our facebook page, or sell it to another guest in front of the club.

How can I be guaranteed tickets for a big show?

The best way is to purchase them online and purchase them early!

What’s your capacity?

Our sellable capacity is 500.

Do you provide seating?

Most shows are standing room only; however, typically, we have 50-70 stools around the perimeter of the room available first come / first served. We also have some shows which are designated as partially or fully seated shows. For those shows, information on reserving a seat will be in the ticket listing.

Can I go in and out?

Re-enrty is allowed for patrons 21 and older. All of the same rules apply for readmission as for admission, so be prepared to show your ID or have your bag checked. If you plan to leave and return, make sure your stamp is clear or your wristband is intact and have your ticket stub. We will not admit people with torn wristbands or illegible stamps. Please note we now have a smoking deck accessible from within the club.

What kind of ID do I need to drink?

A valid government issued ID such as a drivers license, military ID, state ID card or a Passport. Sorry, but your college ID or work ID will not do.

Why do I need ID? I’m not going to drink.

Most shows are 18 and up, so you must have an ID to prove you are at least 18, but the advertised ages will apply to each show. Some of our other shows are All Ages, in which case you will not need your ID to get into the show.

I’m not 18, can I attend a show with a parent?

First, check the age restrictions on the show listing. If a show is listed as ALL AGES, a person under 18 can attend with their parent/guardian. For 18 and up shows, we have to be strict regarding the age limit, sorry.

When will the show end?

The end of a set is at the discretion of the performing act (although we contract them for a minimum set length – anywhere from 45 minutes to 90 minutes, depending on the act). All Ages shows will usually end by 11PM, 18 and up shows will generally last to at least midnight or as late as 2:45 AM

Where is your parking lot?

The parking lot is on the south side of the building, or to the right if you are in front of the building facing it. Parking is almost always free there and we do provide patrolling security in that lot.

Do you have a dress code?

Clothing is required, the style is up to you.

Do you have a coat check?

Yes, only during the cold season!

Is there food?

Our kitchen does offer a limited menu, but the prices are reasonable. Also we love to recommend our friends at Balter Beer Works and Central Flats and Taps as two local options just down the road for your pre-show meal!

Where can we smoke?

Smoking is not permitted at all inside the venue. There is a smoking patio located to the left of the building as you enter.

Have you seen my husband? He’s 6 foot, gray hair, red shirt…

It is difficult for us to locate people in large crowds. Unless there is a true emergency, we are unable to page customers or make announcements. You may want to prearrange a meeting place with your group (i.e., next to merch booth at 10:15pm) or try setting your cell phone to “vibrate” so that you can be contacted during the show if necessary.

Will you call me a taxi?

Absolutely! Ask anyone in an staff shirt, and we will make it our first priority.

Do you have a bar inside?

Yes, we have a full selection of beer and liquor as well as soft drinks and water.

How do I get t-shirts or sweatshirt from a band?

You can buy band merch at the show so you might want to bring along some extra cash because most merch sellers are cash only.

Can I bring in a messenger bag or backpack? What about a coat check?

No backpacks of any kind, sorry. This is for safety reasons.

I am in a wheelchair or have special needs? Can you accommodate?

We always do everything we can to make sure that every guest we have is comfortable. Our building is ADA compliant.

What is your photo policy?

Our policy is that you are allowed to bring in cameras. However, that may differ from the bands policy and the bands policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade photographers without prior approval. Call the box office the day of show (usually late in the day) and we should know the band’s official photo policy.